Last Updated: January 2024
Our Commitment to You
At Big & Tall Outlet, we understand that finding the perfect fit is essential for your confidence and comfort. We’ve designed our shipping and returns process to be straightforward and customer-focused, ensuring you’re completely satisfied with every purchase from our premium collection of big and tall clothing.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Timeframe | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery needs |
| Free Shipping | EMS | FREE on orders over $50 | 15-25 business days after shipment | Budget-conscious shoppers |
International Shipping Note
We ship globally, excluding most Asian countries and select remote regions. International customers may be subject to customs fees and import duties, which are the responsibility of the recipient.
Returns & Exchanges Policy
Return & Exchange Timeframe
We gladly accept returns and exchanges for eligible items within 15 days from the date you receive your order.
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged:
- Accessories: Belts, Gloves, Hats
- Footwear: Boots, Dress Socks, Athletic Socks
- Intimate Apparel: Any items classified under intimate wear
Please choose these items carefully, as we cannot accept returns for hygiene reasons.
Return Condition Requirements
To be eligible for return or exchange, items must meet the following conditions:
- Unworn and in original condition
- All original tags attached
- In original packaging
- Free from stains, odors, or damage
- Accompanied by original receipt or order confirmation
Step-by-Step Return Process
1Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order to initiate the return process.
Return Request Template
Email to: [email protected]
Subject: Return Request – Order #[Your Order Number]
Message Template:
Dear Big & Tall Outlet Customer Service,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return: [List items with sizes and quantities]
Reason for Return: [Size issue, style preference, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]
Please provide return instructions and any required authorization.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
2Receive Return Authorization
Within 24-48 hours, you’ll receive:
- Return Authorization Number
- Prepaid shipping label (if applicable)
- Detailed packing instructions
- Return shipping address
3Package and Ship Your Return
Securely package all items following these guidelines:
- Use the original packaging when possible
- Include the original packing slip or order confirmation copy
- Attach the provided shipping label clearly
- Drop off at your nearest DHL, FedEx, or EMS location
4Processing and Resolution
| Timeline | Process | What to Expect |
|---|---|---|
| 1-2 Business Days | Inspection & Processing | We inspect returned items for compliance with our policy |
| 3-5 Business Days | Refund/Exchange Initiation | We process your refund or prepare your exchange items |
Refund Information
Refund Timeline
Refunds are processed according to the following timeline:
| Payment Method | Processing Time |
|---|---|
| Credit Card Payments (Visa, MasterCard) | 5-10 business days to appear on your statement |
| PayPal Payments | 3-5 business days to reflect in your account |
| JCB Payments | 7-14 business days for international processing |
What’s Refunded
- Full cost of returned items
- Applicable sales tax
What’s Not Refunded
- Original shipping charges (unless return is due to our error)
- Return shipping costs (unless pre-authorized)
Exchange Process
For exchanges, we offer two convenient options:
Option 1: Standard Exchange
- Return original items following the standard process
- Once received, we ship your exchange items
- Standard shipping rates apply for the new shipment
Option 2: Advanced Exchange
- We ship your exchange items immediately
- You return original items within 15 days
- Credit card pre-authorization required
- Available for customers with established purchase history
Damaged or Defective Items
If you receive damaged or defective items:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We’ll provide expedited replacement at no cost
- Return shipping for defective items is always free
International Returns
For our international customers (excluding most Asian countries and select remote regions):
- Return shipping costs are the customer’s responsibility
- Customs documentation must be completed accurately
- Processing may take additional 3-5 business days
- Refunds are issued in USD
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns or exchanges:
Email: [email protected]
Response Time: Typically within 24-48 hours
Address: 1027 Locust Court, Long Beach, US 90807
Policy Updates
We may update this Shipping & Returns Policy to reflect changes in our practices. Significant changes will be communicated through our website with updated effective dates.
Thank you for choosing Big & Tall Outlet. We’re committed to ensuring your complete satisfaction with our premium big and tall apparel collection.