Last Updated: January 2024

Our Commitment to Your Satisfaction

At Big & Tall Outlet, we understand that finding the perfect fit is essential for your confidence and comfort. Just as we meticulously craft our apparel to meet your specific needs, we’ve designed our returns and exchanges process to be straightforward and customer-focused. We want you to be completely satisfied with every purchase from our premium collection of big and tall clothing.

Return & Exchange Timeframe

We gladly accept returns and exchanges for eligible items within 15 days from the date you receive your order. This gives you ample time to ensure your new apparel meets your expectations for quality, fit, and style.

Condition Requirements

To be eligible for return or exchange, items must meet the following conditions:

  • Unworn and in original condition
  • All original tags attached
  • In original packaging
  • Free from stains, odors, or damage
  • Accompanied by original receipt or order confirmation

Non-Returnable Items

For health and hygiene reasons, the following items from our collection cannot be returned or exchanged:

  • Accessories: Belts, Gloves, Hats
  • Footwear: Boots, Dress Socks, Athletic Socks
  • Intimate Apparel: Any items classified under intimate wear

Please choose these items carefully, as we cannot accept returns for hygiene reasons.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order to initiate the return process.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Message Template:

Dear Big & Tall Outlet Customer Service,

I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return: [List items with sizes and quantities]
Reason for Return: [Size issue, style preference, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]

Please provide return instructions and any required authorization.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Step 2: Receive Return Authorization

Within 24-48 hours, you’ll receive:

  • Return Authorization Number
  • Prepaid shipping label (if applicable)
  • Detailed packing instructions
  • Return shipping address

Step 3: Package and Ship Your Return

Securely package all items following these guidelines:

  • Use the original packaging when possible
  • Include the original packing slip or order confirmation copy
  • Attach the provided shipping label clearly
  • Drop off at your nearest DHL, FedEx, or EMS location

Step 4: Processing and Resolution

Once we receive your return:

Timeline Process What to Expect
1-2 Business Days Inspection & Processing We inspect returned items for compliance with our policy
3-5 Business Days Refund/Exchange Initiation We process your refund or prepare your exchange items

Refund Information

Refund Timeline

Refunds are processed according to the following timeline:

  • Credit Card Payments: 5-10 business days to appear on your statement
  • PayPal Payments: 3-5 business days to reflect in your account
  • JCB Payments: 7-14 business days for international processing

What’s Refunded

  • Full cost of returned items
  • Applicable sales tax

What’s Not Refunded

  • Original shipping charges (unless return is due to our error)
  • Return shipping costs (unless pre-authorized)

Exchange Process

For exchanges, we offer two convenient options:

Option 1: Standard Exchange

  • Return original items following the standard process
  • Once received, we ship your exchange items
  • Standard shipping rates apply for the new shipment

Option 2: Advanced Exchange

  • We ship your exchange items immediately
  • You return original items within 15 days
  • Credit card pre-authorization required
  • Available for customers with established purchase history

International Returns

For our international customers (excluding most Asian countries and select remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs documentation must be completed accurately
  • Processing may take additional 3-5 business days
  • Refunds are issued in USD

Damaged or Defective Items

If you receive damaged or defective items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damage or defect
  • We’ll provide expedited replacement at no cost
  • Return shipping for defective items is always free

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Response Time: Typically within 24-48 hours

Address: 1027 Locust Court, Long Beach, US 90807

Policy Updates

We may update this Returns & Exchanges Policy to reflect changes in our practices. Significant changes will be communicated through our website with updated effective dates.

Thank you for choosing Big & Tall Outlet. We’re committed to ensuring your complete satisfaction with our premium big and tall apparel collection.