FAQ

We specialize in premium big and tall apparel for men, including:

• Dress clothing (Dress Shirts, Dress Socks)
• Casual wear (Jeans, Flannel, Long Sleeve shirts)
• Accessories (Belts, Gloves, Hats)
• Outerwear (Jackets/Coats, Leather items)
• Athletic clothing and Athletic Socks
• Footwear (Boots)

Yes! As Big & Tall Outlet, we specifically cater to customers who need extended sizes. Our entire collection is designed to provide the perfect fit for bigger and taller frames.

We stand behind every item in our collection. Each piece is carefully inspected before shipping to ensure it meets our premium quality standards.

You can create an account during the checkout process. Having an account allows you to:

• Track your orders
• Save your shipping preferences
• Faster checkout on future purchases

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Orders can only be modified or cancelled within the first 24 hours after placement. Please contact our customer service team immediately at [email protected] if you need to make changes to your order.

We offer two shipping methods:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping – via EMS (15-25 business days after shipping) for orders over $50

We process all orders within 1-2 business days. You’ll receive a tracking email once your order has been shipped.

We proudly serve customers worldwide with some exceptions. We currently cannot ship to:

• Most Asian countries
• Select remote regions

Our system will automatically verify if we can deliver to your location during checkout.

Tracking information is emailed to you once your order has been processed and shipped, typically within 1-2 business days of placing your order.

We offer a flexible return policy:

• 15-Day Return Window: Returns are accepted within 15 days of delivery
• Easy Process: Contact our customer service team to initiate returns
• Quality Guarantee: We stand behind every item in our collection

To initiate a return, please contact our customer service team at [email protected]. Our team will guide you through the simple process and provide return instructions.

We carefully inspect every item before shipping, but if you receive a damaged or incorrect product, please contact us immediately at [email protected]. We’ll quickly resolve the issue and ensure you get the correct item in perfect condition.

We’re here to help! You can reach us at:

• Email: [email protected]
• Address: 1027 Locust Court, Long Beach, US 90807

We understand that delivery questions can be frustrating and we’re committed to providing prompt, helpful service.

We typically respond to all customer inquiries within 24-48 hours. For urgent matters regarding current orders, we prioritize these requests and aim to respond even faster.